Balancing HR Function with Organizational PerformanceIn today’s ever-changing business environment, HR managers and executives are responsible for more than just hiring and firing — they are accountable for performance that drives results. In this comprehensive eight-week course, you’ll learn to balance operational and functional duties with the strategic goals of your employer. Mastering Organizational Effectiveness helps professionals leverage the connection between employees and business goals. You’ll benefit from online learning tools that provide valuable summaries by professors, critical tips for immediate use on the job and important learning aides such as case studies. This course begins with the mechanics of organizational change, then focuses on the competencies required to manage both people and processes.
Who Should Register?While this course is designed for human resource professionals, others involved with hiring or managing employees will also benefit including: managers, executive assistants and those who want to advance their skills in the field of human resources.
What You’ll Study |
Organizational
Effectiveness - The Changing Business World
- Moving the Company Forward
The Consulting Process - Contracting
- Consulting Challenges
- Recognizing & Managing Resistance
- Getting the Information You Need
- Preparing for Client Feedback
- The Implementation Process
Customer Focus - A New Way of Thinking
- Customers – Who Are They?
- Developing the Right Attitude
- Understanding Your Working Style & Others
- Quality Groups
Communication and Influencing Skills - What is Effective Communication?
- Finding Your Own voice
- Communication Styles and Skills
- Listening Skills
- Giving and Receiving Constructive Feedback
- Power and Influence Techniques
- The Cohen-Bradford Model
| Conflict Resolution - Defining Conflict & Sources of Disagreement
- Conflict Management Styles
- Preparing for a Difficult Conversation
- Conflict Resolution Skills
- Equal Employment Opportunity and Affirmative
- Action vs. Diversity
- Legal Aspects of Diversity
- Biases, Prejudices, Stereotypes and Ism’s
- Implementing a Diversity Action Plan
Diversity in the Workplace - Defining Diversity
- Equal Employment Opportunity and Affirmative Action
- Legal Aspects of Diversity
- Biases, Prejudices, Stereotypes, and Ism's
- Implementing a Diversity Action Plan
Getting Things Done
- Setting Goals and Things That Get in the Way
- Project Management & Managing Times and Priorities
- Communication Skills for Coping and Getting Things Done
Team Effectiveness - What is a Team & Stages of Team Development
- The Mission Statement, Roles and Goals
- Your Effectiveness as a Team Member
- Learning Styles and Team Effectiveness
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